Withdrawl

If you regret your purchase (Withdrawal)

As a consumer, when you buy from us, you have a 14-day cooling-off period, in which you have the right to cancel the purchase.

The 14-day period starts on the day the order is delivered. If you have ordered several items in the same purchase, and they are delivered separately, the period runs from the day you received the last item.

Any return costs you incur yourself.

The period means that you have 14 days after receiving the goods to let us know that you want to cancel the purchase.

If you wish to make use of your right to withdraw the purchase, you can send us an e-mail om info@nocatstudio.com or make use of the standard cancellation form, which you will find at the end of the terms of business. In your message, clearly make us aware, that you want to use your right of withdrawal. You cannot cancel the purchase by refusing to receive the goods unless you inform us at the same time.

Cancelling part of the purchase

If you have bought more than one item from us, you may return one or several items, even if they were bought in a single order.
Please note that freight charges will not be refunded if you cancel part of your purchase.

Returning the goods

When you have informed us that you are cancelling your purchase, you have 14 days in which to return the goods to us. You yourself must pay for returning the package, and you will be liable if it is damaged during transport.

Condition of the item you have returned

You are responsible for the condition of the product, and of the decreased value of the goods caused by handling it other than what is necessary to determine the nature, characteristics and function of the goods.
This means, that you have to try the item in the same way as if you were shopping in a physical store.

If the item is tested/used in addition to what is described above, it is considered used and of decreased value. This means, that when the purchase is cancelled, you will receive a minor portion or none of the purchase amount refunded. The amount that can be refunded depends on the saleable value of the article, and in certain cases this may mean that only the freight charges can be refunded.

It is up to nocat studio ApS to evaluate the item’s condition.

We recommend that you return the article in its original packaging.If the original packaging is missing, it may reduce the value of the article.

Refund of the purchase sum

If you cancel a purchase, you will get your money back. If the value of the article is reduced, we will deduct the amount you are liable for.

We refund all payments received from you, including delivery costs (which does not apply, however, to extra delivery costs if you have chosen a form of delivery other than the cheapest standard form of delivery which we offer), not later than 14 days from the day when we have received your notification that you want to cancel the agreement.

We will return the money by the same means of payment which you used for the purchase, unless otherwise agreed.

We may hold back the payment until we have received the article, unless you send documentation that you have returned it.

Send the article to:

Nocat studio ApS
c/o Textile Logistics ApS
Thrigesvej 27
DK-7430 Ikast
Denmark

We will only accept packages sent directly to this address.

Right to make complaints

When you trade with us as a consumer, the Danish Sale of Goods Act applies.

This means that you have a right to complain within 24 months. Please contact us before you return the article.

If your complaint is justified, it means that you may either have the item repaired or replaced, or your money refunded, or a reduction in the price, depending on the specific situation.

Complaints regarding errors and defects must be reported to nocat studio ApS in a reasonable time after you have discovered a defect. If you complain within two months after the defect has been discovered, it will always be regarded as within a reasonable time. We will refund reasonable shipping costs If the complaint is justified.

The article must always be retuned in suitable packaging. Remember also to obtain a receipt for dispatch, so that we can pay back your freight costs.

The complaint waives right to make complaints if the items are managed improperly or unusually.

When returning, please contact us at:

nocat studio ApS
c/o Textile Logistics ApS
Thrigesvej 27
DK-7430 Ikast
Denmark
Phone: +45 6136 1050

Mail : info@nocatstudio.com

We will only accept packages sent directly to this address.

Before returning the article, please mail us a detailed description of the problem or and if possible enclose a few pictures. If we can solve the problem without burdening the environment with a physical return, it is clearly preferable.